1. How much does shipping cost?

Free Shipping On Orders Over 120 USD Standard Shipping 9.9 USD Multiple Shipments To better serve our clients, we use merchandise inventory from all our warehouses across the country. You will receive multiple shipments when your order is being fulfilled by multiple warehouse locations and there is no additional shipping fee when your order is split into multiple shipments.

2. How long will it take to get my order?

For In-Stock item, generally it will take 1-2 days for us to process your order. For Pre-Order item, generally it will take around 30 days (Specific time would be mentioned in product page) for us to restock IT and then process it in 1-2 days when it is restocked. After we processed the order, then for - Standard shipping orders will take around 15-25 business days to arrive. - Express Shipping orders will take around 3-10 business days to arrive.

3. What shipping carriers do you use?

- For free/standard shipping, we use your local postal service such as USPS, Royal Mail and LePost.

4. What about duty and taxes?

- United States: Duty and taxes would be charged regarding on your regions. - Australia, Canada, United Kingdom and Europe: We will try out best but orders may be subject to duties and taxes, and customers are responsible for these fees. - International: Orders may be subject to duties and taxes, and customers are responsible for these fees. Please note that JW PEI does not have any control over duties and taxes. We cannot advise as to what the costs will be, as they vary by country. For more information on these fees, please contact your local customs office.

5. WRONG ADDRESS DISCLAIMER:

It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. If you decide to change your shipping address, please write to us at customer@jwpei.com as soon as you place your order.